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Muslim patients and cross-gender interactions in medicine: an Islamic bioethical perspective External Web Site Policy

Padela, A. I., & Rodriguez del Pozo, P. (2010). Muslim patients and cross-gender interactions in medicine: an Islamic bioethical perspective. Journal of Medical Ethics, 37(1), 40-44. doi:10.1136/jme.2010.037614

In this article, an emergency room physician provides recommendations for accommodating Muslim sensitivities within the healthcare system. The physician identifies cultural competence as a critical way to reduce healthcare disparities arising from value and cultural differences between patients and providers, noting that adapting one's practice style to meet patient needs and values is an important way to improve quality of care.

Keywords:    Research | Education & Training | Clinical & Mental Health | Population-Based | Profession-Based | Communication | Governance, Leadership, and Workforce |

Racial and Ethnic Disparities in Health Care External Web Site Policy

American College of Physicians. (2010).Racial and ethnic disparities in health care, updated 2010. Retrieved from http://www.acponline.org/advocacy/where_we_stand/access/racial_disparities.pdf

The American College of Physicians released a 2010 update to its policy paper, "Racial and Ethnic Disparities in Health Care." It calls for the healthcare system to adapt to meet the needs of an increasingly multicultural patient base. Recommendations include that healthcare professionals need to acknowledge the cultural, informational, and linguistic needs of their patients as our society increasingly becomes more racially and ethnically diverse.

Keywords:    Research | Education & Training | Clinical & Mental Health | Public Health | Patients & Consumers | Governance & Leadership | Government | Population-Based | Health Literacy | Disparities | Governance, Leadership, and Workforce | Communication and Language Assistance |

Health Disparities Education External Web Site Policy

Lypson, M. L., Bussey-Jones, J., Glick, S., Brown, A. F., & Jacobs, E. A. (2010). Health disparities education. Journal of General Internal Medicine, 25(2), 79-81. doi: 10.1007/s11606-010-1312-2

The Journal of General Internal Medicine dedicated its May 2010 supplement to health disparities education. This supplement focuses on approaches to teaching health disparities and health disparities curriculums for students. It contains 27 articles, including "Medical Students' Perceptions of Their Teachers' and Their Own Cultural Competency: Implications for Education" and "Beyond Knowledge, Toward Linguistic Competency: An Experiential Curriculum."

Keywords:    Research | Education & Training | Clinical & Mental Health | Governance & Leadership | Profession-Based | Communication | Disparities | Governance, Leadership, and Workforce | Communication and Language Assistance | Engagement, Continuous Improvement, and Accountability |

Commentary: Linking Cultural Competence Training to Improved Health Outcomes: Perspectives From the Field. External Web Site Policy

Betancourt, J. R., & Green, A. R. (2010). Commentary: linking cultural competence training to improved health outcomes: perspectives from the field. Academic Medicine, 85(4), 583-585. doi: 10.1097/ACM.0b013e3181d2b2f3

This article explores the impact cultural competency may have on health outcomes. Cultural competence training should be evaluated in a stepwise fashion by using the tools of health services research and the principles of quality improvement, and it should be held to the same standards as other educational interventions and activities.

Keywords:    Research | Education & Training | Clinical & Mental Health | Governance & Leadership | Quality Improvement | Disparities | Governance, Leadership, and Workforce | Communication and Language Assistance | Engagement, Continuous Improvement, and Accountability |

Studying State Legislation of Cultural and Linguistic Competence External Web Site Policy

Robert Wood Johnson Foundation. (2009). Studying state legislation of cultural and linguistic competence. Retrieved from http://www.rwjf.org/

The Robert Wood Johnson Foundation (RWJF) funded a study by the National Center for Cultural Competence at Georgetown University that assessed State efforts to integrate cultural competence into continuing education and licensure requirements for healthcare professionals. The study reveals characteristics common between those States with legislation and States with barriers to the passage of legislation, and the study offers several strategic planning ideas.

Keywords:    Policy | Education & Training | Clinical & Mental Health | Public Health | Government | Disparities | Governance, Leadership, and Workforce | Communication and Language Assistance | Engagement, Continuous Improvement, and Accountability |

When the Patient Gets Lost in Translation External Web Site Policy

Chen, P. W. (2009, April 23). When the patient gets lost in translation. New York Times. Retrieved from http://www.nytimes.com/

This article in the New York Times is a firsthand account from a surgeon interacting with limited-English-proficient patients combined with a summary of the literature on the effects of a language barrier on healthcare. Dr. Chen regrets providing inadequate language access services in the interest of expediency. With this awareness, she explains strategies that doctors should use to overcome these challenges and ensure that each patient is receiving equal care.

Keywords:    Tools | Education & Training | Clinical & Mental Health | Patients & Consumers | Population-Based | Communication | Disparities | Governance, Leadership, and Workforce | Communication and Language Assistance |

Health Information Technology: Addressing Health Disparity by Improving Quality, Increasing Access, and Developing Workforce External Web Site Policy

Custodio, R., Gard, A. M., & Graham, G. (2009). Health information technology: addressing health disparity by improving quality, increasing access, and developing workforce. Journal of Healthcare for the Poor and Underserved, 20(2), 301-307. doi: 10.1353/hpu.0.0146

This article discusses the role of health information technology (HIT) as a tool to assist in health reform. Through quality improvement, education and outreach, and workforce and training development, advances in HIT show strong potential to help the healthcare system reduce persistent racial and ethnic health disparities by delivering patient-centered, culturally competent care.

Keywords:    Tools | Research | Policy | Education & Training | Clinical & Mental Health | Governance & Leadership | Quality Improvement | Engagement, Continuous Improvement, and Accountability |

National Pharmacy Benefit Manager to Strengthen How it Provides Language Assistance Services External Web Site Policy

National pharmacy benefit manager to strengthen how it provides language assistance services. (2009, June 15). U.S. Department of Health and Human Services. Retrieved from http://www.hhs.gov/

The HHS announced that Medco, a national pharmacy benefit management company, will significantly improve its language access services for limited-English-proficient individuals. The acting director of the HHS Office for Civil Rights noted that this development will combat health disparities, promote healthcare reform, and improve access to care.

Keywords:    Research | Education & Training | Clinical & Mental Health | Patients & Consumers | Government | Population-Based | Profession-Based | Quality Improvement | Disparities | Communication and Language Assistance |

Racial and Ethnic Disparities in U.S. Health Care: A Chartbook External Web Site Policy

Mead, H., Cartwright-Smith, L., Jones, K., Ramos, C., Woods, K., & Siegel, B. (2008). Racial and ethnic disparities in U.S. health care: a chartbook. Retrieved from the Commonwealth Fund website: http://www.commonwealthfund.org/~/media/Files/Publications/Chartbook/2008/Mar/Racial%20and%20Ethnic%20Disparities%20in%20U%20S%20%20Health%20Care%20%20A%20Chartbook/Mead_racialethnicdisparities_chartbook_1111%20pdf.pdf

This chartbook provides a framework through which policymakers, teachers, researchers, and practitioners may understand health disparities and formulate solutions. The chartbook presents data regarding health disparities, including their nature and etiology, and seeks to provoke thought about why disparities exist and how they can be eliminated.

Keywords:    Tools | Research | Policy | Education & Training | Clinical & Mental Health | Public Health | Patients & Consumers | Governance & Leadership | Government | Quality Improvement | Disparities | Governance, Leadership, and Workforce | Communication and Language Assistance | Engagement, Continuous Improvement, and Accountability |

Journal of Public Health Management & Practice External Web Site Policy

Graham, G. N., Honore, P. A., & Beadle, M. (Eds.). (2008). Supplement 6. In Novick, L. F. (Journal Ed.) Journal of Public Health Management & Practice, 14(6), S1-S87. Retrieved from http://journals.lww.com/jphmp/pages/toc.aspx?year=2008&issue=11001

This supplemental issue of the Journal of Public Health Management & Practice is dedicated to health disparities. It contains articles on a wide variety of topics relating to health disparities and includes an editorial from Dr. Garth Graham, Deputy Assistant Secretary for Minority Health.

Keywords:    Research | Education & Training | Clinical & Mental Health | Public Health | Governance & Leadership | Profession-Based | Disparities | Governance, Leadership, and Workforce | Communication and Language Assistance | Engagement, Continuous Improvement, and Accountability |

Integrating Immigrant Families in Emergency Response, Relief and Rebuilding Efforts External Web Site Policy

Wang, T., & Yasui, L. (2008). Integrating immigrant families in emergency response, relief and rebuilding efforts. The Annie E. Casey Foundation and Grantmakers Concerned with Immigrants and Refugees. Retrieved from the Grantmakers Concerned with Immigrants and Refugees website: http://www.gcir.org/system/files/Integrating%20Immigrant%20Families%20in%20Emergency%20Response%2C%20Relief%20and%20Rebuilding%20Efforts.pdf

This report examines the disparities faced by immigrants and limited-English-proficiency communities during times of disaster. It focuses on emergency management at the local level since, oftentimes, the local government is the first on the scene during a disaster event.

Keywords:    Research | Policy | Education & Training | Clinical & Mental Health | Public Health | Patients & Consumers | Governance & Leadership | Government | Population-Based | Disparities | Governance, Leadership, and Workforce | Communication and Language Assistance | Engagement, Continuous Improvement, and Accountability |

Roadmap to diversity: Key legal and educational policy foundations for medical schools External Web Site Policy

Coleman, A. L., Palmer, S. R., Winnick, S. Y., & Holland & Knight, L.L.P. (2008). Roadmap to diversity: key legal and educational policy foundations for medical schools. Association of American Medical Colleges. Retrieved from http://www.cossa.org/diversity/reports/Key_Legal_and_Policy_Foundations_for_Medical_Schools.pdf

This report, published by the Association of American Medical Colleges, seeks to provide hands-on guidance to medical schools that seek to improve diversity among their students, their missions, and their policies. The report is designed to guide all medical schools in their quest for increased diversity.

Keywords:    Tools | Policy | Education & Training | Clinical & Mental Health | Governance & Leadership | Government | Profession-Based | Communication | Quality Improvement | Disparities | Governance, Leadership, and Workforce | Communication and Language Assistance | Engagement, Continuous Improvement, and Accountability |

Viewpoint: Physician, know thyself: The professional cultural of medicine as a framework for teaching cultural competence External Web Site Policy

Boutin-Foster, C., Foster, J. C., & Konopasek, L. (2008). Viewpoint: physician, know thyself: the professional cultural of medicine as a framework for teaching cultural competence. Academic Medicine, 83(1), 106-111. doi: 10.1097/ACM.0b013e31815c6753

Medical schools are emphasizing the importance of cultural competency education, but its emphasis is often overshadowed by a number of challenges, which are addressed in this article. The article discusses several curricula changes for teaching cultural competence to physicians that will assist medical professionals in becoming more adequate in providing care to culturally and linguistically diverse populations.

Keywords:    Research | Education & Training | Clinical & Mental Health | Profession-Based | Communication | Disparities | Governance, Leadership, and Workforce | Communication and Language Assistance | Engagement, Continuous Improvement, and Accountability |

Race, medical researcher distrust, perceived harm, and willingness to participate in cardiovascular prevention trials External Web Site Policy

Braunstein, J. B., Sherber, N. S., Schulman, S. P., Ding, E. L., & Powe, N. R. (2008). Race, medical researcher distrust, perceived harm, and willingness to participate in cardiovascular prevention trials. Medicine 87(1), 1-9. doi: 10.1097/MD.0b013e3181625d78

Using a tool called the Medical Researcher Distrust Index, researchers examined individuals' perceived risk of engaging in medical research, specifically in cardiovascular clinical trials. This study presents medical professionals and researchers with a number of intervention approaches that may help alleviate racial and ethnic disparities in research methodology.

Keywords:    Research | Education & Training | Clinical & Mental Health | Patients & Consumers | Population-Based | Disparities | Governance, Leadership, and Workforce | Communication and Language Assistance | Engagement, Continuous Improvement, and Accountability |

National Resource Center External Web Site Policy

Drexel University School of Public Health's Center for Public Health Readiness & Communication, & U.S. Department of Health & Human Services Office of Minority Health. National resource center on advancing emergency preparedness for culturally diverse communities. (2011, June 10). Retrieved from http://www.diversitypreparedness.org/

The National Resource Center is a database of resources on the public health preparedness needs of diverse communities. The National Resource Center aims to serve as a clearinghouse for those stakeholders who are working to eliminate disparities among minority communities before, during, and following disasters.

Keywords:    Tools | Research | Policy | Education & Training | Public Health | Profession-Based | Disparities | Governance, Leadership, and Workforce | Communication and Language Assistance | Engagement, Continuous Improvement, and Accountability |

In the absence of words: A compilation of personal stories addressing the language barrier in health care External Web Site Policy

PALS for Health, & the California Endowment. (2008). In the absence of words: A compilation of personal stories addressing the language barrier in health care. Retrieved from http://tcenews.calendow.org/pr/tce/document/In_the_Absence_of_Words.pdf

By presenting individual stories and narratives, this document seeks to educate and raise awareness about language barriers that exist in the U.S. healthcare system. The stories presented here come from interpreters and language ambassadors from the PALS for Health Program. Each story provides a real experience of a limited-English-proficiency individual and their struggles in the healthcare system.

Keywords:    Research | Education & Training | Clinical & Mental Health | Patients & Consumers | Population-Based | Disparities | Communication and Language Assistance |

Evaluating interventions to reduce health care disparities: An RWJF program External Web Site Policy

Schlotthauer, A. E., Badler, A., Cook, S. C., Perez, D. J., & Chin, M. H. (2008). Evaluating interventions to reduce health care disparities: An RWJF program. Health Affairs 27(2), 568-573. Retrieved from http://www.rwjf.org/

The RWJF's Finding Answers Program provides funding for programs seeking to reduce and eliminate healthcare disparities. This article, published in the March/April 2008 issue of Health Affairs, provides an overview of some of the current interventions that have the potential to reduce or eliminate health disparities in real-world applications.

Keywords:    Research | Education & Training | Clinical & Mental Health | Public Health | Governance & Leadership | Communication | Disparities | Governance, Leadership, and Workforce | Communication and Language Assistance | Engagement, Continuous Improvement, and Accountability |

Creating Equity Reports: A Guide for Hospitals. Boston, MA External Web Site Policy

Weinick, R. M., Flaherty, K., & Bristol, S. J. (2008). Creating Equity Reports: A Guide for Hospitals. Retrieved from The Disparities Solutions Center, Massachusetts General Hospital website: http://www2.massgeneral.org/disparitiessolutions/z_files/Disparities%20Hospital%20guide.qxp.pdf

The findings in this report indicate that although many hospitals collect information about their patients' demographics, race, and ethnicity, they often do not make use of the information. This resource is a guide designed to assist hospitals in using that information to develop an equity report.

Keywords:    Tools | Policy | Education & Training | Clinical & Mental Health | Patients & Consumers | Governance & Leadership | Profession-Based | Communication | Quality Improvement | Health Literacy | Disparities | Governance, Leadership, and Workforce | Communication and Language Assistance | Engagement, Continuous Improvement, and Accountability |

DiversityRx: Improving Health Care in a Diverse World External Web Site Policy

TIDES. (2011). Diversity Rx: Improving Health Care in a Diverse World. Retrieved from http://diversityrx.org/

DiversityRx informs, educates, and supports healthcare providers, policymakers, researchers, and advocates who work to improve quality of care for minority, immigrant, and indigenous communities.

Keywords:    Tools | Research | Education & Training | Clinical & Mental Health | Public Health | Governance & Leadership | Patients & Consumers | Governance, Leadership, and Workforce | Communication and Language Assistance | Engagement, Continuous Improvement, and Accountability |

Cultural Competence in Health Education and Health Promotion External Web Site Policy

Perez, M. A., & Luquis, R. (Eds.). (2008). Cultural competence in health education and health promotion. San Francisco, CA: Jossey-Bass, & the American Association for Health Education.

This book describes essential theories, models, and practices for working with race, ethnicity, gender, and social issues.

Keywords:    Tools | Research | Education & Training | Governance, Leadership, and Workforce | Communication and Language Assistance | Engagement, Continuous Improvement, and Accountability |

Pocket Guide to Culturally Sensitive Health Care External Web Site Policy

Hands-on ideas for building effective and therapeutic relationships with diverse populations from 25 different cultures in 11 areas of care.

*This resource was submitted by a Think Cultural Health visitor using our "Submit a Resource" feature.

Keywords:    Clinical & Mental Health | Communication | Governance, Leadership, and Workforce | Education & Training | Patients & Consumers | Population-Based | Tools |

Multicultural HIV/AIDS and Hepatitis Service External Web Site Policy

A public site where people can access multilingual information on HIV and Hepatitis C.

*This resource was submitted by a Think Cultural Health visitor using our "Submit a Resource" feature.

Keywords:    Clinical & Mental Health | Communication | Governance, Leadership, and Workforce | Disease-Based | Disparities | Education & Training | Government | Health Literacy | Communication and Language Assistance | Engagement, Continuous Improvement, and Accountability | Patients & Consumers | Policy | Population-Based | Profession-Based | Public Health | Quality Improvement | Research | Tools |

Holistic Honu Wellness Center - Bridging the Gap between Traditional Healing and Western Medicine External Web Site Policy

The Holistic Honu Wellness Center is a very small health and wellness center in Berkeley, California where they address the issue of Native Hawaiian health disparities by acting as a conduit between traditional healing practices and the western medical communities everyday. Their current program has been the development and execution of a culturally competent education curriculum designed to address health disparity issues within Native Hawaiian communities that consists of four distinct levels.

*This resource was submitted by a Think Cultural Health visitor using our "Submit a Resource" feature.

Keywords:    Governance & Leadership | Clinical & Mental Health | Communication | Governance, Leadership, and Workforce | Disparities | Education & Training | Health Literacy | Communication and Language Assistance | Engagement, Continuous Improvement, and Accountability | Patients & Consumers | Population-Based | Public Health | Quality Improvement | Research | Tools |

Native American Spirituality External Web Site Policy

An information Guide for Health Care providers, hospital staff and administrators, chaplains, school administrators, funeral directors and others regarding ceremonies, rights and obligations.

*This resource was submitted by a Think Cultural Health visitor using our "Submit a Resource" feature.

Keywords:    Governance & Leadership | Governance, Leadership, and Workforce | Education & Training | Government | Health Literacy | Engagement, Continuous Improvement, and Accountability | Patients & Consumers | Policy | Quality Improvement |

Advancing Effective Communication, Cultural Competency, and Patient/Family-Centered Care for LGBT Community External Web Site Policy

This new field guide from The Joint Commission urges U.S. hospitals to create a more welcoming, safe and inclusive environment that contributes to improved health care quality for lesbian, gay, bisexual, and transgender (LGBT) patients and their families. The guide, Advancing Effective Communication, Cultural Competence, and Patient-and Family-Centered Care for the Lesbian, Gay, Bisexual and Transgender (LGBT) Community: A Field Guide, was developed with support from The California Endowment.

*This resource was submitted by a Think Cultural Health visitor using our "Submit a Resource" feature.

Keywords:    Governance & Leadership | Communication | Governance, Leadership, and Workforce | Disparities | Education & Training | Engagement, Continuous Improvement, and Accountability | Patients & Consumers | Policy | Population-Based | Public Health | Quality Improvement | Research | Tools |

Cancers External Web Site Policy

Detection

*This resource was submitted by a Think Cultural Health visitor using our "Submit a Resource" feature.

Keywords:    Communication | Disease-Based | Education & Training | Health Literacy | Public Health | Research |

Reexamining LGBT Healthcare External Web Site Policy

Out of the box LGBT cultural competence training, including 10-minute original video, slides and a manual

*This resource was submitted by a Think Cultural Health visitor using our "Submit a Resource" feature.

Keywords:    Governance & Leadership | Clinical & Mental Health | Communication | Governance, Leadership, and Workforce | Disease-Based | Disparities | Education & Training | Government | Patients & Consumers | Population-Based | Profession-Based | Public Health |

CDC Diabetes website

CDC's Division of Diabetes Translation translates diabetes research into daily practice to understand the impact of the disease, influence health outcomes, and improve access to quality health care. Resources are available in Spanish as well.

*This resource was submitted by a Think Cultural Health visitor using our "Submit a Resource" feature.

Keywords:    Disease-Based | Education & Training | Government | Health Literacy | Patients & Consumers | Public Health | Research |

Content area 4. Develop workforce. In Improving communication, improving care: How health care organizations can ensure effective, patient-centered communication with people from diverse populations External Web Site Policy

American Medical Association. (2006). Content area 4. Develop workforce. In Improving communication, improving care: How health care organizations can ensure effective, patient-centered communication with people from diverse populations (pp. 47-54). Retrieved from http://www.ama-assn.org/resources/doc/ethics/pcc-consensus-report.pdf

Discusses strategies for the recruitment, training, and retention of a workforce reflective of the diversity of the populations served and able to communicate health care information and elicit information from individuals in a way that is understandable, accessible, and sensitive to individual needs, beliefs, and preferences. Discusses limitations and barriers to workforce development, organizational performance expectations, and plans for assessment and offers examples and strategies for implementation.

Keywords:    Provide effective, equitable, understandable, and respectful quality care and services | Governance, Leadership, and Workforce | Quality Improvement | Tools | Education & Training |

Content area 5a. Socio-cultural context. In Improving communication, improving care: How health care organizations can ensure effective, patient-centered communication with people from diverse populations External Web Site Policy

American Medical Association. (2006). Content area 5a. Socio-cultural context. In Improving communication, improving care: How health care organizations can ensure effective, patient-centered communication with people from diverse populations (pp. 61-65). Retrieved from http://www.ama-assn.org/resources/doc/ethics/pcc-consensus-report.pdf

Discusses the influence of socio-cultural factors (for example, how people view the causes of illness) on communication in health care settings and the value of workforce training programs in fostering an environment in which comfortable and effective communication can take place between staff and community members from diverse socio-cultural backgrounds. Some examples are given. Potential barriers, performance expectations, and implementation strategies are discussed in turn.

Keywords:    Provide effective, equitable, understandable, and respectful quality care and services | Quality Improvement | Tools | Education & Training |

Navigating the US health care system: A video guide for immigrant and diverse patient populations External Web Site Policy

Bobal, A. M., Brown, H. L., Hartman, T. L., Magee, M., & Schmidt, C. M. (2007). Navigating the US health care system: A video guide for immigrant and diverse patient populations. Journal of the Medical Library Association, 95(3), 286-289. doi:10.3163/1536-5050.95.3.286

Librarians at the McGoogan Library of Medicine at the University of Nebraska created and marketed a video to help recent immigrants navigate the American health care system. The video ("Following the Clues: A Visit to the Doctor and Library") targeted children, whom, it was believed, would share the information with their parents and to whom very basic information could be addressed without apparent condescension. The article describes the considerations and processes that went into the making of the video on a limited budget.

Keywords:    Provide effective, equitable, understandable, and respectful quality care and services | Government | Patients & Consumers | Education & Training |

EthnoMed External Web Site Policy

EthnoMed. (2012). Retrieved from http://ethnomed.org/

The EthnoMed website offers information on beliefs, medical issues, and topics relevant to the health care of immigrants from a wide variety of cultures. Clinical issues may be browsed by culture or by subject. Translated instructions are available for use by patients preparing for tests. Relevant journal articles are available in PDF format. Other topics include discussions of various religious practices as they relate to health care, information on working with interpreters, and patient education materials searchable by subject or language.

Keywords:    Provide effective, equitable, understandable, and respectful quality care and services | Education & Training |

Caring for patients from different cultures: Case studies from American hospitals External Web Site Policy

Galanti, G. A. (2008). Caring for patients from different cultures: Case studies from American hospitals (4th ed.). Philadelphia, PA: University of Pennsylvania Press.

This updated text contains more than 200 case studies illustrating cross-cultural misunderstandings and offering insight into the meaning of culturally competent care. Topics covered include birth, end of life, traditional medicine, mental health, pain, religion, and staff issues. The author is a noted medical anthropologist.

Keywords:    Provide effective, equitable, understandable, and respectful quality care and services | Patients & Consumers | Research | Education & Training |

Cultural and spiritual sensitivity: A learning module for health care professionals External Web Site Policy

HealthCare Chaplaincy. (2009). Cultural and spiritual sensitivity: A learning module for health care professionals. Retrieved from http://www.healthcarechaplaincy.org/userimages/A%20Dictionary%20of%20Patients'%20Spiritual%20%20Cultural%20Values%20for%20Health%20Care%20Professionals_%20July%202011.pdf

This self-learning module was developed to help the user address the issue of cultural and spiritual diversity, to develop a culturally and spiritually sensitive approach to the provision of health care, and to recognize appropriate interventions. A self-assessment tool is included to foster an understanding of how one's own cultural values and beliefs influence attitudes and behavior toward others. The point is made that differences, per se, have little to do with questions of right and wrong. A cultural and spiritual sensitivity posttest is provided.

Keywords:    Provide effective, equitable, understandable, and respectful quality care and services | Tools | Education & Training |

A dictionary of patients' spiritual & cultural values for health care professionals External Web Site Policy

HealthCare Chaplaincy. (2011). A dictionary of patients' spiritual & cultural values for health care professionals. Retrieved from http://www.healthcarechaplaincy.org/userimages/doc/A-Dictionary-of-Patients'-Spiritual-Cultural-Values-for-Health-Care-Professionals.pdf

The first part of the book offers a concise overview of a number of major world religions. For each, defining beliefs, rituals, and daily practices are itemized. Beliefs and restrictions concerning food and medical practices are given. The second part treats culture in a similar manner. African-American, Hispanic-American, Native American, Caribbean, Middle Eastern, and South and East Asian cultures are detailed according to numerous characteristics, including many relating to health and health care.

Keywords:    Provide effective, equitable, understandable, and respectful quality care and services | Population-Based | Patients & Consumers | Tools | Education & Training |

Teaching culturally effective diabetes care: Results of a randomized controlled trial External Web Site Policy

Kutob, R. M., Senf, J. H., & Harris, J. M. (2009). Teaching culturally effective diabetes care: Results of a randomized controlled trial. Family Medicine, 41(3), 167-174. Retrieved from http://www.stfm.org/fmhub/fm2009/March/Randa167.pdf

The authors developed an Internet-based course on cultural competence and tested it on a national sample of 122 family medicine residents. They conclude that "a skills-based course on cultural competence, delivered via the Internet, is an effective educational strategy," with "potential for dissemination of standardized content."

Keywords:    Provide effective, equitable, understandable, and respectful quality care and services | Disease-Based | Research | Education & Training |

Ask Me 3 External Web Site Policy

National Patient Safety Foundation. (n.d.). Ask Me 3. Retrieved from http://www.npsf.org/for-healthcare-professionals/programs/ask-me-3

Ask Me 3 is a patient education program designed to promote communication between health care providers and patients. Patients are encouraged to ask three questions and to be certain they understand the answers. What is my main problem? What do I need to do? Why is it important for me to do this? Documents are available for download, and brochures may be ordered in English and Spanish.

Keywords:    Provide effective, equitable, understandable, and respectful quality care and services | Patients & Consumers | Tools | Education & Training |

Recommendations for teaching about racial and ethnic disparities in health and health care

Smith, W., Betancourt, J., Wynia, M., Bussey-Jones J., Stone, V., Phillips, C., ... & Bowles, J. (2007). Recommendations for teaching about racial and ethnic disparities in health and health care. Annals of Internal Medicine, 147(9), 654-665.

The Health Disparities Task Force of the Society of General Internal Medicine recommends that a curriculum include the following three learning objectives: (1) examination of the attitudes (e.g., mistrust, subconscious stereotyping) that both patients and practitioners may bring to a clinical encounter; (2) the existence, magnitude, and causes of health disparities and their possible solutions; and (3) the skills necessary to communicate effectively across cultures, languages, and literacy levels.

Keywords:    Provide effective, equitable, understandable, and respectful quality care and services | Disparities | Research | Education & Training |

Spiritual Diversity and Social Work Resource Center External Web Site Policy

Spiritual Diversity and Social Work Resource Center. (n.d.). Retrieved from http://www.socwel.ku.edu/candagrant/hfc4.htm

This site provides resources targeted primarily to social workers and advocates for religious and spiritual understanding. Resources are offered in Japanese, Korean, and Spanish in addition to English. There are links to essays about religion and health and to a number of organizations devoted to exploring the relationship of spirituality to health.

Keywords:    Provide effective, equitable, understandable, and respectful quality care and services | Education & Training | Governance, Leadership, and Workforce |

Creating a patient education tool

Stonecypher, K. (2009). Creating a patient education tool. Journal of Continuing Education in Nursing, 40(10), 462-467. doi:10.3928/00220124-20090923-06

This article outlines the development of a low-literacy self-management book for stroke patients. In the process, significant knowledge was gained by team members to enrich their own professional development.

Keywords:    Provide effective, equitable, understandable, and respectful quality care and services | Disease-Based | Patients & Consumers | Tools | Education & Training |

The medical manual for religio-cultural competence: Caring for religiously diverse populations External Web Site Policy

Tanenbaum Center for Interreligious Understanding. (2009). The medical manual for religio-cultural competence: Caring for religiously diverse populations. New York, NY: Tanenbaum Center for Interreligious Understanding.

This book examines health-related beliefs and practices from 10 religious traditions - Judaism, Christianity, Islam, Buddhism, Hinduism, Sikhism, Shinto, and traditional Chinese, American Indian/Alaska Native, and Afro-Caribbean religions - and notes how these may affect medical decisions. Communication guides, checklists, and other tools are included.

Keywords:    Provide effective, equitable, understandable, and respectful quality care and services | Population-Based | Research | Education & Training |

The George Washington Institute for Spirituality and Health External Web Site Policy

The George Washington Institute for Spirituality and Health. (n.d.). Retrieved from http://www.gwish.org/

The George Washington Institute for Spirituality and Health is affiliated with George Washington University. The institute "is working toward a more compassionate system of healthcare by restoring the heart and humanity of medicine through research, education and policy work focused on bringing increased attention to the spiritual needs of patients, families and healthcare professionals." The site includes recommendations and tools for taking a spiritual history, a resource center, and information on educational programs and research projects.

Keywords:    Provide effective, equitable, understandable, and respectful quality care and services | Education & Training | Public Health |

LGBT resource center External Web Site Policy

University of California, San Francisco. (2008). LGBT resource center. Retrieved from http://lgbt.ucsf.edu/services_health.html

The site is directed to the needs of the lesbian, gay, bisexual, and transgender community of the University of California, San Francisco, a leading center of health sciences research, patient care, and education. Links are provided to relevant courses and other training; mentoring; research; community events; social support; a voluntary "out list" of faculty, students, staff, postdoctoral researchers, residents, and fellows; a Listserv; campus organizations; and frequently asked questions.

Keywords:    Provide effective, equitable, understandable, and respectful quality care and services | Education & Training | Population-Based |

Multicultural health clearinghouse External Web Site Policy

University of Illinois at Urbana-Champaign, McKinley Health Center. (2009). Multicultural health clearinghouse. Retrieved from http://www.mckinley.illinois.edu/multiculturalhealth/index.htm

This site provides information intended to highlight health topics pertinent to various underrepresented populations. The home page offers a large number of links, organized by population (e.g., various racial and ethnic groups, international students, those with disabilities, and LGBT persons) and type of resource. Any of these links may lead to another level of more finely categorized links so that, taken as a whole, a very wide variety of specific detail on multicultural health issues is offered through this site.

Keywords:    Provide effective, equitable, understandable, and respectful quality care and services | Education & Training |

Common program requirements External Web Site Policy

Accreditation Council for Graduate Medical Education. (2011). Common program requirements. Retrieved from http://www.acgme.org/acwebsite/home/common_program_requirements_07012011.pdf

These requirements for residency program accreditation include "Communicate effectively with patients, families, and the public, as appropriate, across a broad range of socioeconomic and cultural backgrounds" [Requirement IV.A.5.e).(1)]; "Sensitivity and responsiveness to a diverse patient population, including but not limited to diversity in gender, age, culture, race, religion, disabilities, and sexual orientation" [IV.A.5.f).(5)]; and "Provision of patient- and family-centered care" [VI.A.5.b)].

Keywords:    Governance, Leadership, and Workforce | Education & Training | Policy |

Quality care for diverse populations videos External Web Site Policy

American Academy of Family Physicians. (2001). Quality care for diverse populations videos [Video series]. Available from http://www.aafp.org/online/en/home/clinical/publichealth/culturalprof/quality-care-diverse-populations.html

A series of short videos (two and a half to nine minutes in length) comprises this Web-based training program intended to assist health care professionals in developing cultural proficiency in the treatment of their patients.

Keywords:    Governance, Leadership, and Workforce | Education & Training | Clinical & Mental Health |

Skills based courses External Web Site Policy

American Academy on Communication in Healthcare. (n.d.). Skills based courses [Course summaries]. Retrieved from http://www.aachonline.org/?page=SkillsBasedCourses

The American Academy on Communication in Healthcare offers a number of institutional courses on such topics as enhancing effective clinician-patient communication and managing medical malpractice risk with improved communication skills. Courses may be tailored to meet an institution's particular needs.

Keywords:    Governance, Leadership, and Workforce | Education & Training | Communication and Language Assistance |

A world of differences: Understanding cross-cultural communication External Web Site Policy

Archer, D. (Producer), & Silver, J. (Director). (1997). A world of differences: Understanding cross-cultural communication [DVD]. United States: University of California Extension Center for Media and Independent Learning.

This 30-minute video examines 14 areas of possible cross-cultural miscommunication. Not only language, but values and norms, the meaning of gestures, the expression of emotion, the sense of personal space, patterns of touch, and matters of etiquette will vary among cultures. The video demonstrates that cross-cultural communication can be successful provided that differences are recognized and understood within their cultural context.

Keywords:    Governance, Leadership, and Workforce | Education & Training | Communication and Language Assistance |

Tool for assessing cultural competence training (TACCT) External Web Site Policy

Association of American Medical Colleges (n.d.). Tool for assessing cultural competence training (TACCT). Retrieved from https://www.aamc.org/initiatives/tacct/

TACCT is a self-assessment tool designed for the use of medical schools in examining their curricula for gaps and redundancies in cultural competence training. It can be used for either traditional or problem-based curricula and may be downloaded in PDF or Excel versions. A TACCT Resource Guide, containing materials to aid in the implementation of TACCT, is available from the same site.

Keywords:    Governance, Leadership, and Workforce | Tools | Education & Training |

Cultural competence: A systematic review of health care provider educational interventions

Beach, M. C., Price, E. G., Gary, T. L., Robinson, K. A., Gozu, A., Palacio, A., ... Cooper, L. A. (2005). Cultural competence: A systematic review of health care provider educational interventions. Medical Care, 43(4), 356-373.

The authors sought evidence in the literature of the cost and effectiveness of cultural competence training for health professionals. They found good evidence to indicate that such training positively affects patient satisfaction, poor evidence that it affects patient adherence, and no studies at all evaluating health status outcomes. There is poor evidence on which to determine the costs of training in cultural competence. The authors conclude that, while such training "shows promise as a strategy for improving the knowledge, attitudes, and skills of health professionals," evidence is lacking that it improves "equity of services across racial and ethnic groups." They recommend patient adherence, health outcomes, equity, and determination of effective teaching methods and content as areas for much needed study.

Keywords:    Governance, Leadership, and Workforce | Research | Education & Training |

Cross-cultural medical education: conceptual approaches and frameworks for evaluation

Betancourt, J. R. (2003). Cross-cultural medical education: conceptual approaches and frameworks for evaluation. Academic Medicine, 78(6), 560-569.

The author notes that the foremost challenge in cross-cultural medical education is curricular evaluation. The article offers conceptual approaches to cross-cultural medical education and a framework for student evaluation that focuses, among other things, on "the impact of curricular interventions on health outcomes."

Keywords:    Governance, Leadership, and Workforce | Research | Education & Training |

Practice what you teach: Curricular products from the National Consortium for Multicultural Education for Health Professionals External Web Site Policy

Carter-Pokras, O., Acosta, D. A., Lie, D., Bereknyei, S., DeLisser, H., Haidet, P., ... Glick, S. (2009). Practice what you teach: Curricular products from the National Consortium for Multicultural Education for Health Professionals. Retrieved from http://culturalmeded.stanford.edu/pdf%20docs/Focus%20MDNG%20NCME%20curricular%20products.pdf

The authors highlight several cultural competency and health disparities "curricular products" developed by members of the National Consortium for Multicultural Education for Health Professionals.

Keywords:    Governance, Leadership, and Workforce | Disparities | Education & Training |

Course information: Bridging the gap External Web Site Policy

Cross Cultural Health Care Program. (n.d.). Course information: Bridging the gap [Online training course summary]. Retrieved from http://www.xculture.org/BTGclassdesc.php

This 40-hour training program is designed to prepare bilingual individuals for work as medical interpreters in hospitals or clinics. Topics covered include basic interpreting skills, ethics, and medical vocabulary. Classes are limited to 20 students.

Keywords:    Governance, Leadership, and Workforce | Education & Training | Communication and Language Assistance |

A manager's guide to cultural competence education for health care professionals External Web Site Policy

Gilbert, M. J. (Ed.). (2003). A manager's guide to cultural competence education for health care professionals. Retrieved from http://dml.georgetown.edu/resources/12914.html

This guide contains information on structuring a cultural competence training program and offers resources useful in setting up such a program, identifying qualified trainers, and assessing organizational and staff levels of cultural competence. The guide notes a difference in content, purpose, methods, and training techniques between workforce diversity training and cultural competence training for health care professionals.

Keywords:    Governance, Leadership, and Workforce | Education & Training | Profession-Based |

Principles and recommended standards for cultural competence education of health care professionals External Web Site Policy

Gilbert, M. J. (Ed.). (2003). Principles and recommended standards for cultural competence education of health care professionals. Retrieved from http://www.diversityrx.org/resources/principles-and-recommended-standards-cultural-competence-education-health-care-professiona

This book offers guidance on the content, training methods, and qualifications and evaluation of teachers and trainers and was designed to accompany the National CLAS Standards.

Keywords:    Governance, Leadership, and Workforce | Education & Training | Engagement, Continuous Improvement, and Accountability |

Resources in cultural competence education for health care professionals External Web Site Policy

Gilbert, M. J. (Ed.). (2003). Resources in cultural competence education for health care professionals. Retrieved from http://www.diversityrx.org/resources/resources-cultural-competence-education-health-care-professionals

This is a book of resources in such areas of cultural competence education as policy statements and standards; guidelines and curricula designed for health care professionals; guidebooks and manuals; personnel and organizational assessment tools; articles, books, and reports; videos; journals; and websites. It was designed for use with Principles and Recommended Standards for Cultural Competence of Health Care Professionals and A Manager's Guide to Cultural Competence Education for Health Care Professionals, both also edited by M. J. Gilbert.

Keywords:    Governance, Leadership, and Workforce | Policy | Education & Training |

Training: Institute for Healthcare Communication External Web Site Policy

Institute for Healthcare Communication. (2012). Training. Retrieved from http://healthcarecomm.org/training

This site contains links to courses offered by the Institute for Healthcare Communication. Continuing education credit is available for some courses. A train-the-trainer approach in some courses will qualify participants to teach the course in their own organizations.

Keywords:    Governance, Leadership, and Workforce | Education & Training | Communication and Language Assistance |

Functions and structure of a medical school: standards for accreditation of medical education programs leading to the M.D. degree External Web Site Policy

Liaison Committee on Medical Education. (2011). Functions and structure of a medical school: standards for accreditation of medical education programs leading to the M.D. degree. IS-16, ED-21, ED-22. Retrieved from http://www.lcme.org/functions2011may.pdf

Institutional Setting Standard 16 says, "An institution that offers a medical education program must have policies and practices to achieve appropriate diversity among its students, faculty, staff, and other members of its academic community, and must engage in ongoing, systematic, and focused efforts to attract and retain students, faculty, staff, and others from demographically diverse backgrounds." Educational Program Standard 21 says, "The faculty and medical students of a medical education program must demonstrate an understanding of the manner in which people of diverse cultures and belief systems perceive health and illness and respond to various symptoms, diseases, and treatments." Educational Program Standard 22 says, "Medical students in a medical education program must learn to recognize and appropriately address gender and cultural biases in themselves, in others, and in the process of health care delivery."

Keywords:    Governance, Leadership, and Workforce | Policy | Education & Training |

Revising the tool for assessing cultural competence training (TACCT) for curriculum evaluation: Findings derived from seven US schools and expert consensus

Lie, D. A., Boker, J., Crandall, S., DeGannes, C. N., Elliott, D., Henderson, P., ... Seng, L. (2008). Revising the tool for assessing cultural competence training (TACCT) for curriculum evaluation: Findings derived from seven US schools and expert consensus. Medical Education Online, 13(1), 1-11. doi:10.3885/meo.2008.Res00272

The authors tested a 42-item, six-domain TACCT (revised from 67 items and five domains). They find that the shorter version is valid and reliable and that it focuses on underaddressed cultural competence content. The authors suggest that the shorter TACCT be used for curricular evaluation.

Keywords:    Governance, Leadership, and Workforce | Education & Training | Research |

Using the tool for assessing cultural competence training (TACCT) to measure faculty and medical student perceptions of cultural competence instruction in the first three years of the curriculum

Lie, D., Boker, J., & Cleveland, E. (2006). Using the tool for assessing cultural competence training (TACCT) to measure faculty and medical student perceptions of cultural competence instruction in the first three years of the curriculum. Academic Medicine, 81, 557-564. doi:10.1097/01.ACM.0000225219.53325.52

The authors asked 25 faculty members (basic science and clinical medicine) and 92 third-year medical students at the University of California, Irvine, which items on the TACCT had been covered in the first three years of their curriculum. Faculty and students "responded congruently about the relative degree to which cultural competence instruction occurred." This indicates that the TACCT "can be used to identify significant gaps in cultural competence training and inform curricular revision," although further studies should be undertaken at other schools to confirm these findings.

Keywords:    Governance, Leadership, and Workforce | Research | Education & Training |

Clinical cultural competency questionnaire External Web Site Policy

Like, R. C. (2001). Clinical cultural competency questionnaire. Retrieved from Robert Wood Johnson Medical School website: http://rwjms.umdnj.edu/departments_institutes/family_medicine/chfcd/grants_projects/aetna.html

The Clinical Cultural Competency Questionnaire is available from this Web page, here adapted as pretraining and posttraining versions that vary from one another only slightly. It was developed "as a tool for assessing physicians' knowledge, skills, and attitudes relating to the provision of culturally competent health care to diverse patient populations."

Keywords:    Governance, Leadership, and Workforce | Profession-Based | Education & Training |

Recommended core curriculum guidelines on culturally sensitive and competent health care External Web Site Policy

Like, R. C., Steiner, R. P., & Rubel, A. J. (1996). Recommended core curriculum guidelines on culturally sensitive and competent health care. Family Medicine, 28, 291-297. Retrieved from http://www.stfm.org/corep.html

The authors offer recommendations, covering attitudes, knowledge, and skills, to help family medicine residency programs train physicians in the provision of culturally sensitive and competent care.

Keywords:    Governance, Leadership, and Workforce | Profession-Based | Education & Training |

Evaluation of a new cultural competency training program: CARE Columbus

McDougle, L., Ukockis, G., & Adamshick, L. (2010). Evaluation of a new cultural competency training program: CARE Columbus. Journal of the National Medical Association, 102(9), 756-760.

The authors report outcomes for the Cultural Awareness and Respect through Education Columbus training program developed at Ohio State University. On the basis of questionnaires administered to course participants, they find that the program appears to be effective in improving attitudes, knowledge, and skills. The authors also discuss possible worksite implementation barriers and the development of a business plan to improve outreach and create sustainability for CARE Columbus and similar training programs.

Keywords:    Governance, Leadership, and Workforce | Education & Training | Engagement, Continuous Improvement, and Accountability |

A national code of ethics for interpreters in health care External Web Site Policy

National Council on Interpreting in Health Care. (2004). A national code of ethics for interpreters in health care. Retrieved from http://data.memberclicks.com/site/ncihc/NCIHC%20National%20Code%20of%20Ethics.pdf

The council's Standards, Training and Certification Committee developed this code to guide the practice of health care interpreters and to serve as the basis for any subsequent standards of practice for the field. The nine-item code is stated in brief at the beginning of the document. Each point is elaborated more fully in the course of the following discussion.

Keywords:    Governance, Leadership, and Workforce | Policy | Education & Training |

Curriculum for culturally responsive health care: the step-by-step guide for cultural competence training External Web Site Policy

Ring, J., Nyquist, J., Mitchell, S., Flores, H., & Samaniego, L. (2008). Curriculum for culturally responsive health care: the step-by-step guide for cultural competence training. Oxford, UK: Radcliffe Publishing.

The authors' stated goal was to have produced a state-of-the-art curriculum with a comprehensive and user-friendly manual. The curriculum is intended for academic institutions and residencies wishing to offer (or to enhance) curricula in culturally responsive care. It grew out of the authors' experience with a family medicine residency program in an underserved, predominantly Latino community in East Los Angeles. A step-by-step guide is provided for each year of the curriculum, with session descriptions, discussion of teaching techniques, evaluation tools, and exercises.

Keywords:    Governance, Leadership, and Workforce | Education & Training | Profession-Based |

Communicating through health care interpreters External Web Site Policy

Virtual Lecture Hall. (2012). Communicating through health care interpreters [Online training course summary]. Retrieved from http://www.vlh.com/shared/courses/course_info.cfm?courseno=155

This online tutorial offers instruction for those working with interpreters in the context of patient care. Topics include the value of presession time with the interpreter, establishing rapport with the patient through the interpreter, modifying speech patterns to optimize the accuracy of interpretation, choosing interpreters appropriate for various circumstances, seeing the interpreter as cultural broker, understanding the consequences of using unqualified interpreters, and factoring cultural differences into assessments of abnormal behavior or development. Continuing medical education credits are available.

Keywords:    Governance, Leadership, and Workforce | Communication and Language Assistance | Education & Training |

Title VI for healthcare and healthcare-related organizations External Web Site Policy

Adelson, B. L., & Bromberg & Associates, LLC. (2010). Title VI for healthcare and healthcare-related organizations [Online training module]. Hamtramck, MI: Bromberg Translation Services.

This online training module discusses the implications of Title VI for health care organizations receiving federal funding.

Keywords:    Communication and Language Assistance | Government | Education & Training |

Office guide to communicating with limited English proficient patients

American Medical Association. (2007). Office guide to communicating with limited English proficient patients. Retrieved from http://www.ama-assn.org/ama1/pub/upload/mm/433/lep_booklet.pdf

This concise guide, addressed to health care providers, offers strategies for meeting the language needs of patients who have limited proficiency in the English language. Topics discussed include the relation between language assistance and cultural competency, telephone calls from patients with limited English, on-site and telephonic interpreter services, trained bilingual staff, voice-activated software translation, and the financing of language assistance services.

Keywords:    Communication and Language Assistance | Education & Training |

Translation as a strategy for effective communication with patients and clients: A how-to guide External Web Site Policy

Downing, B., & Bogoslaw, L. (2003). Translation as a strategy for effective communication with patients and clients: A how-to guide. Retrieved from Hablamos Juntos website: http://www.hablamosjuntos.org/pdf_files/BruceDowningHow-To_Guide_FINAL.pdf

This concise document offers step-by-step guidance for those with responsibility for the written communication, across language barriers, of health care organizations to patients and clients. Topics covered include needs and resource assessment, prioritization of value considerations (e.g., need versus cost), whether to translate an existing document or create a new one, the responsibilities of the initiator and manager of translation, and jointly undertaken translation projects.

Keywords:    Communication and Language Assistance | Education & Training | Engagement, Continuous Improvement, and Accountability |

Process of inquiry: Communicating in a multicultural environment External Web Site Policy

Gilbert, M. J., Partida, Y., Goode, T., & Dunne, C. (2005). Process of inquiry: Communicating in a multicultural environment. In Curricula enhancement module series. Retrieved from the National Center for Cultural Competence website: http://www.nccccurricula.info/communication/index.html

This free Web-based curriculum-enhancement module is part of a series designed to facilitate incorporation of the principles and practices of cultural and linguistic competence into all levels of leadership training. The process of inquiry, as an approach to communication, will lead health care personnel to inquire gently into their patients' understanding of themselves, their families, their environments, and their symptoms as a way to establish a basis for cross-cultural communication. Teaching tools, skill-building exercises, strategies, case studies, and resources are included.

Keywords:    Communication and Language Assistance | Governance & Leadership | Education & Training |

Qualified Interpreting for Quality Health Care External Web Site Policy

Health Care Interpreter Network, Kaiser Permanente, & Casa Madre Films. (2009). Qualified Interpreting for Quality Health Care [DVD]. Retrieved from http://vimeo.com/7225401

This 19-minute training video for clinical staff covers such topics as the importance of using qualified interpreters, confidentiality and other key protocols for interpreters, the role of culture, and tips for using remote interpreters.

Keywords:    Communication and Language Assistance | Education & Training |

Language Access and the Law: Caring for the LEP Patient External Web Site Policy

Hunt, D., & Walker, P. F. (2010). Language Access and the Law: Caring for the LEP Patient [E-learning program]. Minneapolis, MN: Critical Measures.

This interactive e-learning course was designed to increase the understanding of medical professionals about the reasons (e.g., business, legal, and medical) for providing language services. The course may help clinicians to avoid common problems, identify cross-cultural medical issues and integrate them into the practice, work with interpreters, and avoid litigation. Continuing education credit is available.

Keywords:    Communication and Language Assistance | Policy | Education & Training |

National Board of Certification for Medical Interpreters External Web Site Policy

National Board of Certification for Medical Interpreters. (2012). Retrieved from http://www.certifiedmedicalinterpreters.org/

Candidates who meet the prerequisites of age, experience, and education may apply for certification as medical interpreters. Certification will demand passage of written and oral exams. A Certified Medical Interpreter Candidate Handbook is available to help candidates prepare for the tests.

Keywords:    Communication and Language Assistance | Tools | Education & Training |

Kaiser Permanente's Health Care interpreter certificate program External Web Site Policy

Robert Wood Johnson Foundation. (2008). Kaiser Permanente's Health Care interpreter certificate program. Retrieved from http://www.rwjf.org/pr/product.jsp?id=34036

In 2000, as a response to a noted inconsistency of quality among health care interpreters, Kaiser Permanente, in collaboration with the City College of San Francisco, offered a formal 15-credit health care interpreter certificate program. Since that time, Kaiser Permanente has established internship programs and 10 additional program sites, trained and certified more than 100 instructors and staff, and graduated more than 900 students. Languages spoken by graduates include Arabic, Chinese (Mandarin and Cantonese dialects), Farsi, Japanese, Khmer, Korean, Laotian, Portuguese, Russian, Spanish, Tagalog, and Vietnamese. Such partnerships of health care organizations and academic institutions appear to be sustainable, mutually beneficial, and replicable.

Keywords:    Communication and Language Assistance | Education & Training |

Kaiser Permanente's qualified bilingual staff model External Web Site Policy

Robert Wood Johnson Foundation. (2008). Kaiser Permanente's qualified bilingual staff model. Retrieved from http://www.rwjf.org/pr/product.jsp?id=34030

This article discusses the Qualified Bilingual Staff model developed by Kaiser Permanente as a cost-effective way to meet the needs of its multilingual and multicultural patient population and reduce dependence on outside sources. The model includes an internally developed training curriculum and materials, is open to all members of the workforce, and targets the plan's threshold languages, which include Spanish, Cantonese, Mandarin, Vietnamese, Tagalog, Russian, Hmong, Punjabi, and American Sign Language. Additional languages will depend on patient demand.

Keywords:    Communication and Language Assistance | Governance, Leadership, and Workforce | Education & Training |

Communicating effectively through an interpreter External Web Site Policy

The Cross Cultural Health Care Program. (n.d.). Communicating effectively through an interpreter [DVD]. Seattle, WA: The Cross Cultural Health Care Program.

This 28-minute DVD was designed to help health care providers choose an appropriate interpreter, recognize unprofessional interpretation, and work effectively with a trained interpreter or guide an untrained interpreter.

Keywords:    Communication and Language Assistance | Education & Training |

CASAS External Web Site Policy

CASAS. (2011). Retrieved from https://www.casas.org

CASAS offers assessments of basic reading, mathematics, listening, speaking, and writing skills in contexts that the learners might be expected to encounter in everyday situations. An adult low-level literacy curriculum is available.

Keywords:    Engagement, Continuous Improvement, and Accountability | Tools | Education & Training |

University of Colorado Conflict Information Consortium External Web Site Policy

University of Colorado Conflict Information Consortium. (n.d.). Retrieved from http://conflict.colorado.edu/

This website, promoting constructive approaches to conflict, offers links to information on and training in conflict resolution, including resources for difficult and intractable conflicts. The stated aim is to offer information that is trustworthy, affordable (preferably free), understandable, and comprehensive. Consortium Web pages are integrated into United Nations websites.

Keywords:    Engagement, Continuous Improvement, and Accountability | Communication and Language Assistance | Education & Training |

The Dangers of Drinking and Driving External Web Site Policy

A non-promotional guide that discusses the dangers that can happen if you drink and get behind the wheel of a vehicle.

*This resource was submitted by a Think Cultural Health visitor using our "Submit a Resource" feature.

Keywords:    Education & Training | Health Literacy | Engagement, Continuous Improvement, and Accountability | Research |

LGBT Resources by Gil Gerald & Associates, Inc. External Web Site Policy

Every year, research is advancing knowledge about best practices in serving LGBT/SGL individuals and families. Additionally and fortunately there are a growing number of organizations, programs and services that target and serve LGBT/SGL communities throughout the U.S. This site will maintain and update information of particular interest to health and human services providers.

*This resource was submitted by a Think Cultural Health visitor using our "Submit a Resource" feature.

Keywords:    Governance & Leadership | Governance, Leadership, and Workforce | Disparities | Education & Training | Policy | Provide effective, equitable, understandable, and respectful quality care and services |

Online Courses External Web Site Policy

OnlineCourses.com aggregates the best free and open courseware for students and professionals, all in a conveniently searchable online courseware platform. Search, track, and share progress on over 500 university and college level classes globally.

*This resource was submitted by a Think Cultural Health visitor using our "Submit a Resource" feature.

Keywords:    Education & Training |