Think Cultural Health News

Advancing Health Equity at Every Point of Contact

August 2015

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CLCCHC Corner

Welcome to the August 2015 edition of Think Cultural Health News! we would like to share with you some exciting Think Cultural Health updates!

All of Think Cultural Health’s programs and resources are available free of charge to anyone interested in culturally and linguistically appropriate services. Once you have registered for one program or resource, you may use the same username and password to access all of our programs and resources. Keep reading to learn more about these resources!

We hope that these will be valuable tools as you seek to advance health equity. Please email us at Contact@ThinkCulturalHealth.hhs.gov with any questions or feedback.

Guide to Providing Effective Communication and Language Assistance Services

The Guide to Providing Effective Communication and Language Assistance Services is a tool to help you and your organization facilitate communication with the culturally and linguistically diverse individuals receiving care and services from your organization, including those with limited English proficiency (LEP). Mutual understanding helps ensure the provision of safe, quality health care.

The Guide covers strategies for communicating in a way that considers the cultural, health literacy, and language needs of your patients and their families. It is designed for health care providers, administrators, and executives who work across a broad spectrum of health care organizations. Two tracks of the Guide are available:

  • One is tailored to health care administrators, with information on planning, implementing, and evaluating effective communication and language assistance services.
  • One is tailored to health care providers (or those providing direct care and services), with information on cross-cultural communication skills, working with an interpreter, and more.

Launched in June, this updated Guide replaces our existing communication e-resource, A Patient-Centered Guide to Implementing Language Access Services.

For more information or to access the Guide, please visit https://hclsig.ThinkCulturalHealth.hhs.gov.

Promoting Healthy Choices and Community Changes: An E-Learning Program for Promotores de Salud

In June, we also launched a brand new e-learning program called Promoting Healthy Choices and Community Changes. Available in both Spanish and English, this e-learning program builds the capacity of promotores de salud in the U.S. to promote individual- and community-level changes towards good health. It aims to equip promotores de salud with the necessary tools to become change agents in their communities.

We designed the e-learning program to be used by any promotor de salud, regardless of years of experience or the type of outreach in which they are engaged (e.g., nutrition, cancer, women’s health). Its simple layout and conversational tone makes it accessible to individuals with a wide range of computer and literacy skills. The e-learning program offers case studies, opportunities for self-reflection, and pre- and post-tests to assess knowledge gained.

Promoting Healthy Choices and Community Changes is a product of the HHS Promotores de Salud Initiative, coordinated by the HHS Office of Minority Health to promote the increased engagement of promotores de salud in health education and prevention efforts.

For more information or to access the e-learning program, please visit https://promotores.thinkculturalhealth.hhs.gov/default_en.asp.

Culturally Competent Nursing Care: A Cornerstone of Caring

Culturally Competent Nursing Care is designed to help nurses and social workers provide culturally and linguistically competent care and services. Cultural and linguistic competency can help improve the quality of the care delivered to individuals from diverse cultural backgrounds.

We first launched Culturally Competent Nursing Care in 2007. Given the health policy and health care practice changes since then, we completed a revision process this year to bring the program up to date.

Re-released in June, the e-learning program now reflects current research and resources, including the HHS Office of Minority Health's enhanced National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care. The e-learning program also has an all-new website with updated graphics and interactivity.

Culturally Competent Nursing Care is still accredited for up to 9 continuing education credits for nurses and social workers. The program offers three courses:

  • Course I: Delivering Culturally and Linguistically Competent Nursing Care
  • Course II: Providing Effective Communication and Language Assistance Services
  • Course III: Supporting Culturally and Linguistically Competent Organizations

For more information or to access the Guide, please visit https://hclsig.ThinkCulturalHealth.hhs.gov.

What Are We Up To?

We will present on the National CLAS Standards at the 9th Annual Texas Association of Interpreters and Translators Symposium in Galveston, Texas from September 25 to 26, 2015. We will also present on the National CLAS Standards during the American Public Health Association Annual Conference, in Chicago, Illinois from October 31 to November 4, 2015. We hope to see you there!

Do you have an event you would like to share with the TCH team and other members of the CLCCHC community? Submit the event to our Community Calendar.


HHS does not endorse or recommend any commercial products, processes, or services. The views and opinions of authors expressed in this e-newsletter do not necessarily state or reflect those of the U.S. Government, and they may not be used for advertising or product endorsement purposes.